We’ve provided this page in order to answer some of the most frequently asked questions.
If you can’t find an answer to a question here, please email us.
Q: How can I place my order?
A: We recommend placing your order online and making payment with your credit card on our secure server. Your order will receive attention when placed online. Your credit card information is not stored on our secure server. We use Secure Socket Layer (SSL) technology so you never have to worry about your credit card number.
If you prefer, you may place your order by email or regular mail; however, services not ordered online may take longer to deliver. Please refer to the bottom of this page for our contact information.
Q: What is the fastest way to order?
A: Just to repeat, the fastest way to place your order is online and pay with your credit card on our secure server. Your order will be processed quicker when placed online.
Q: What credit cards do you accept?
A: When ordering online on our secure server we can accept Visa, MasterCard, Discover, and American Express. Please do not send your credit card information via email, fax or regular mail.
We can also accept the following as payment;
– A cashiers check drawn on a U.S. bank
– Money Order (US currency only)
Such payments should be made payable to USA PHONEBREAK and sent to:
USAphonebreak.com 1067 S Hover St. #170 Longmont Co. 80501
Q: How do I know my credit card payment has been processed?
A: When you submit your credit card information and your payment is approved, you will be given a receipt and issued an invoice number. This number will appear on your confirmation screen. We suggest you write it down (or print the page using your browser’s Print function) for your reference.
Please include the transaction number in the subject line of any correspondence.
You will receive an email letting you know your order has been received and accepted.
Q: Can I change or cancel my order once submitted?
A: Orders placed online are processed quickly. It is almost impossible to cancel or change an online order once submitted and the credit card has been approved. You may need to place a new order with the right information. If your original order was placed for the wrong search and no information is found, you mostly likely won’t be charged, however if the information or search was wrong, please contact us immediately by email at our email address. It may be possible to cancel the search / investigation, there will be a $25 cancellation fee charged.
DELIVERY OF RESULTS
Q: How will I receive the results of my search?
A: You will receive the results of your search by email unless otherwise specified at the time you place the order. This is the fastest and most convenient method of delivery for most clients. Please make sure we have your complete and correct email address. With a working email address, we can deliver the results of your search promptly. Providing a working email address is the responsibility of the client.
If you prefer to receive the results of your search by regular mail, please send us a separate email with your invoice number and complete mailing address.
Q: How quick can I receive the results?
A: Please review the “Estimated Turn Around Time” for each search. Most searches are completed and results delivered within 1 – 3 business days of receipt of order and payment unless otherwise noted. Results will be sent to you as soon as they become available. Please note that our “turn around” times are estimated based on searches performed.
The processing of all orders is as expedient as possible. Unfortunately, inquiring about the status of your order will not result in faster processing. We want to serve you as quickly as possible. The moment we have the information, we will email it to you. If needed an expidited service may be available, contact us for expedited services.
Q: Are the results of my search guaranteed?
A: Yes. Most searches are completed to our customers’ satisfaction. In the unlikely event that we cannot provide the information you requested, your payment will be refunded in accordance with our refund policy for each search. If you made your payment by credit card, your card will be credited appropriately once you request a refund. Other forms of payment will be refunded by check and delivered by regular mail. We will need your name and mailing address for check delivery.
The results of your search are guaranteed to be correct at the time your search is completed. If no results are found, you will be sent an email with your options, one of which is requesting a refund.
If the information you provide for search is incorrect (misspelled or not existing name, address or phone number, or incorrect VIN format), or some of the required information is not provided (such as street type, such as “Blvd.”, or applicable Apartment/Suite/Unit number), or any of the information provided is not spelled out fully (e.g., “Arlington”, rather than “Arl.”), or there is a conflict between the type of information provided by the client (such as, a pager or cellular phone number is supplied where an unlisted phone number is required) and the search cannot be completed, the client will be charged a “no-hit” fee in some cases. Please refer to each search for “no-hit’ fee details. VIN searches are nonrefundable.
Q: What happens if a positive result to my search does not exist?
A:: If, for example, you order a search for a phone number at a particular address, and we find out that no phone line is connected to that address, upon request, we will refund your fee.
We suggest that you check for the existence of the expected result prior to placing your order when possible. For example, you may be able to verify through Directory Assistance that there is an unlisted number at someone’s address. Be sure that you order the correct search from us.
Q: Why would No-Info be available for a VIN or Tag search?
If the vehicle has not been registered for at least the last 2 years in the state you specified , the search could also come back negative (No-Info).
The most common reason for No-Info available is an error in the information”you supply”. Tag’s & VIN’s are generally numbers and letters, don’t mix up the number “5” for the letter “s”, or the letter “g” for the number “9”. Numbers often get entered as letters or visa versa, be careful. Once the data is entered and our investigator submits it to the agencies , we can not recheck your search without incurring an additional fee.
If your search results are negative (No-Info) your fee is still non-refundable since the agencies which provide this information require prepayment of fee’s no matter what the results are.
Q: Can I dispute the results provided to me?
A: If you can demonstrate the results provided to you to be incorrect, (ie. you attempted to send a letter to the address we provided and it was returned), or if you are unhappy with another aspect of the service you ordered, you should email us at customer care. By not writing to us within 10 (ten) days of the date on which you received your order results, you are waiving your right to dispute the service. No dispute or appeal will be considered and no refund issued after the 10 day period.
PRIVACY AND CONFIDENTIALITY
Q: Are the searches confidential?
A: YES, Definitely, Positively. The searches are completely confidential. USA PHONEBREAK will never make our clients’ information available to a third party.
Q: Will the person I requested information about know that I am trying to find his/her information?
A: No. We never contact the owners of phone numbers searched. The owner has no way of knowing about the search or who ordered it. The same is true for any type of search we provide — no one will know about your search.
INTERNET SECURITY AND RELIABILITY
Q:Is it secure to make online credit card payments on your site?
A: Yes. For credit card payments and verification, we us SSL technology and a payment gateway to protect your credit card information. Your credit card information will be transmitted via a secure server. We never store credit card information on our website or our servers.
Q: How will I know that my order and payment have been received?
A: Each search screen (form) is followed by an order form with your name, address, email address, and credit card information. Once submitted and approved, you will see a screen confirming that “Your order was successfully submitted” and you will be able to print the transaction receipt.
Your receipt will also include a Invoice Number. Please include the Invoice Number with any correspondence.
In the extremely unlikely event that you receive an error message indicating that your information could not be successfully transmitted over the Internet, please send us an email. This may occasionally, although result, for example, from the incompatibility of some browser versions. Although we have no control over the transmissions over the Internet or the compatibility or settings of your browser, we will do our best to assist you in successfully submitting your order.
Q: What is the difference between “unlisted” and “unpublished” number?
A: None. The expressions, “unlisted number”, “unpublished number” and “non-published number” (also known as “non-pub”) all mean the same. These numbers are not listed in the local Telephone Directory and not normally available through Directory Assistance.
Q: What is a CNA?
A: CNA stands for Customer Name & Address. If you have a phone number and
you want to find the individuals name and/or address that goes with that phone
number if it’s listed, unlisted, non-published, unpublished or whatever USA PHONEBREAK can find it
* Make sure you use the right search for the right phone number.
Residential land line, Cellular # or Pager #
Q: Can you find ANY phone number?
A: Please refer to the Directory for search categories. Our success rate is high, but we may not be able to find information on maximum security numbers and certain special numbers, such as blocked government numbers for example. In such cases, we will refund your payment under our no information – no charge policy.
Q: What happens if I order an unlisted number search, and the number turns out to be a pager or cell phone number?
A: To avoid delays, we suggest that you check for the existence of the expected result prior to placing your order whenever possible. You may want to dial the phone number and see if you get a pager or cell message, or dial 411 or 00 and ask the operator.
If you request a name and address for an unlisted number and it’s a cellular or pager number, we will inform you of the correct search and either void the transaction or ask if you want to pay for the additional fee.
Q: Do you offer quantity discounts for high volume orders?
A: Yes, depending on your situation. Please email sales department.
For Questions or to Place an Order
Call us at:
Customer Service Available – Monday-Friday 9am – 5pm